Refund & Cancellation Policy Customer First Policy
Our focus is complete customer satisfaction. This page explains when and how cancellations and refunds are handled at CADADDA.
Overview
Our focus is complete customer satisfaction. If you are displeased with the services provided, we will make every reasonable effort to resolve the issue and, where applicable, refund the amount paid — provided the reasons are genuine and can be verified after proper investigation.
We strongly advise you to read the details and fine print related to each service or rule before making a payment. These details describe what is included in the service or product you are purchasing.
In case of dissatisfaction with our services, clients have the liberty to request cancellation of their project or service and, where applicable, request a refund, in accordance with the policies mentioned below.
Cancellation Policy
For any cancellations, you can contact us at our office address or write to us at our official email ID: info@cadadda.com.
Requests for cancellation received later than 10 business days prior to the end of the current service period will be treated as cancellations for the next service period.
Note: Service period may refer to course duration, subscription cycle, or project phase, as applicable and communicated at the time of enrollment.
Refund Policy
We always try our best to create suitable and satisfactory design concepts, training content and services for our clients and students. However, we understand that in rare cases expectations may not be fully met.
- In case any client is not completely satisfied with our products or services, they may request a refund. The request will be reviewed on a case-by-case basis.
- Approved refunds will be processed to the same account from which the payment was originally received.
- We aim to process eligible refunds within 48 working hours from the time of approval.
- As we are primarily a training provider and most decisions regarding courses and registrations are taken offline and confirmed with the student, there is generally no clause to cancel a course enrollment once classes or services have commenced.
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Refunds are typically considered only in cases where:
- Payment has been made by mistake (e.g., duplicate transaction), or
- There is a clear transaction error or technical problem during payment.
Note: Final decision on refunds remains at the sole discretion of CADADDA after internal verification and investigation.